Garner & Hancock Complaints Policy

We are committed to providing you with the best possible service.

However, if at any point you become unhappy or concerned about the service we have provided, we encourage you to let us know immediately so that we can do our best to resolve the issue.

In the first instance, it may be helpful to contact the advisor handling your case to discuss your concerns. We will make every effort to address any issues promptly and constructively.

If you still have questions or concerns, please contact Mr Jakub Kotan – Managing Partner: 4 Church Street, Old Isleworth, London TW7 6BH 📧 info@garner-hancock.co.uk 📞 0208 232 9560

Your right to complain may relate to the way your matter is being handled or the fees we are seeking from you.

For further information, or if you wish to make a formal complaint, you can read our full complaints procedure below. This outlines how we will handle your complaint, and explains the role of the Legal Ombudsman and the Solicitors Regulation Authority, including useful contact details to ensure you are fully informed of your rights and options.