Client Survey 2026: What You Told Us and How We Are Listening
At Garner & Hancock, we believe that the best way to keep improving is to ask the people who matter most: our clients. Our 2026 Client Survey has now closed, and we’re delighted to share the key insights. The feedback paints a clear picture of trust, professionalism, and consistently high standards across our services.
How Clients Found Us
The majority of clients came to us through personal recommendations, showing the strength of our reputation and the confidence people place in our work. Others were returning clients or found us through online search, a reassuring sign that our digital presence continues to support new enquiries.
What Services People Used
Most respondents used our Wills & LPAs and Property/Conveyancing services, with Notary work also featuring strongly. This reflects the areas where clients most often seek clarity, reassurance, and expert guidance.
First Contact: Quick, Easy, and Stress-Free
An incredible 91% of clients said it was “very easy” to contact us and book an appointment, with the remaining 9% saying it was “easy.” Not a single respondent found the process difficult, something we’re genuinely proud of.
First Impressions: Positive
Every single client who answered told us they felt:
- Confident
- Relaxed
- Well‑informed
- Supported
- In good hands
This is exactly the experience we aim to deliver from the very first conversation.
Clarity of Advice: Rated “Excellent”
All respondents rated the clarity of our information and advice as excellent. This is one of the strongest indicators that our team communicates with transparency, care, and professionalism.
Satisfaction With Solicitors: “Very Satisfied”
Every client rated their solicitor at the highest possible level. Names mentioned included Kiran Walia, Amarpreet Aujla, Vinay Tanna, Nigel George, and Massimo Cairo, a wonderful reflection of the dedication across our team.
Feeling Supported
All respondents said they felt completely listened to and supported throughout their matter. This is the heart of what we do, and it’s encouraging to see it reflected so clearly.
A Final Word
The results are incredibly encouraging. They show a consistent pattern of:
- Clear communication
- Professional guidance
- Strong client relationships
- High satisfaction across all services
We remain incredibly grateful to everyone who took part in this year’s survey. Your feedback not only highlights what we’re doing well, but also helps us refine and strengthen the service we provide. At Garner & Hancock, our commitment is simple: to offer clear advice, genuine support and exceptional client care at every stage. Thank you for continuing to place your trust in us.
